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Overview

In the notification section, you can configure how you are notified in case of deviations that occur during continuous qualification of the cloud services in your use case. As an Admin user or Use Case Designer, you can configure individual notifications to be triggered in such cases.
Notifications help you stay informed about critical events and deviations in real-time, ensuring prompt response to issues.

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Notification Types

The CSQ Platform supports two main types of notifications:

HTTP(S) Notifications

Send structured data to external systems via HTTP/HTTPS requests

Email Notifications

Send formatted email alerts to specified recipients

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HTTP(S) Notifications

Configure webhook-style notifications to integrate with external systems.
  • Creating HTTPS Notifications
  • Authentication Methods
  • Payload Structure

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Adding a New HTTPS Notification

1

Add Notification

Click the ➕ icon to add a new notification or select an existing notification for editing
2

Configure Core Attributes

  • Set the Name and TID (Technical Identifier)
  • Set Request Type to “HTTPS Request”
  • Use the toggle switch for Is active to enable or disable
3

Set Trigger Configuration

  • Specify trigger events (e.g., Deviation Creation, Deviation Update)
  • Select applicable risk classes (High, Medium, Low)
4

Configure Request Settings

  • Choose authentication method from dropdown
  • Fill out Request URL with destination endpoint
  • Select Request Method (POST, GET, etc.)
  • Specify Content Type (e.g., application/json)
  • Enter request Body using JSON format

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HTTPS Request Configuration

{
  "event": "deviation_created",
  "deviation": {
    "id": "{{deviation.id}}",
    "status": "{{deviation.status}}",
    "service": "{{deviation.service}}"
  },
  "useCase": {
    "name": "{{useCase.name}}",
    "id": "{{useCase.id}}"
  },
  "risks": [
    {
      "level": "{{risk.level}}",
      "description": "{{risk.description}}"
    }
  ]
}
Use the Structure and Syntax views to validate the payload format and ensure all required fields are properly populated with dynamic values.

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Email Notifications

Configure email alerts for deviation events and qualification updates.
  • Creating Email Notifications
  • Email Configuration
  • Advanced Options

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Setting Up Email Notifications

1

Add Email Notification

Use the ➕ icon to create a new email notification or select an existing one for editing
2

Configure Core Attributes

  • Define the Name and TID
  • Set Request Type to “Email Request”
  • Enable or disable using the Is active toggle
3

Set Trigger Events

Select trigger events:
  • Deviation Creation
  • Deviation Update
  • Deviation Resolution
  • Qualification Status Changes
4

Configure Risk Classes

Choose applicable risk classes that should trigger the notification:
  • High Risk
  • Medium Risk
  • Low Risk

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Best Practices

Notification Strategy

Design different notification strategies for different risk levels and audiences

Avoid Spam

Configure appropriate filtering to prevent notification overload

Test Thoroughly

Test all notification configurations before deploying to production

Monitor Delivery

Regularly check notification delivery status and effectiveness

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Troubleshooting

  • Verify notification is marked as “Active”
  • Check trigger configuration matches actual events
  • Validate authentication credentials
  • Review network connectivity and firewall settings
  • Confirm recipient email addresses are correct
  • Check spam/junk folders
  • Verify SMTP configuration if using custom email server
  • Review email formatting and template syntax
  • Validate endpoint URL and availability
  • Check authentication method and credentials
  • Review request payload format and structure
  • Verify SSL/TLS certificate validity for HTTPS endpoints

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Next Steps

Configure Processes

Learn step-by-step notification configuration

Reporting

Set up reports to complement your notifications