> ## Documentation Index
> Fetch the complete documentation index at: https://docs.p36-csq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center and Support

> Get help and support for the CSQ Platform

## Getting Support

To report an incident or request assistance, utilize the CSQ Help Center accessible through our [support page](https://projektraum36.atlassian.net/servicedesk/customer/portal/5) or contact us directly at **[support@p36-csq.com](mailto:support@p36-csq.com)**.

<Warning>
  Requests for assistance can only be initiated by designated key users. If you
  are not listed as a key user, reach out to your designated key user for
  assistance.
</Warning>

## CSQ Help Center Access

<Note>
  Registration is required to access the CSQ Help Center. This can be requested via:

  * Your Account Executive
  * Direct contact: **[support@p36-csq.com](mailto:support@p36-csq.com)**
</Note>

## Best Practices for Support Requests

<CardGroup cols={2}>
  <Card title="Provide Details" icon="clipboard-list">
    Include comprehensive information about the issue, steps taken, and expected
    outcomes
  </Card>

  <Card title="Use Screenshots" icon="camera">
    Visual documentation helps support team understand issues quickly
  </Card>

  <Card title="Test First" icon="flask-conical">
    Try basic troubleshooting steps before escalating
  </Card>

  <Card title="Track Issues" icon="bookmark">
    Keep records of support requests and resolutions for future reference
  </Card>
</CardGroup>

<Note>
  For urgent issues affecting production systems, contact your key user
  immediately and ensure they mark the support request as high priority.
</Note>