> ## Documentation Index
> Fetch the complete documentation index at: https://docs.p36-csq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about the CSQ Platform

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      <span className="text-slate-600 dark:text-slate-400">
        Find answers to the most commonly asked questions about CSQ.
      </span>
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## Getting Started

<AccordionGroup>
  <Accordion title="How do I get access to CSQ?" icon="key">
    Access to CSQ is provided by your organization's administrator. Contact your system administrator to receive your login credentials. If your organization doesn't have CSQ yet, contact [P36 Sales](https://p36.io) to get started.
  </Accordion>

  {" "}

  <Accordion title="What browsers are supported?" icon="globe">
    CSQ supports the following browsers:

    * **Google Chrome** (Recommended)
    * **Mozilla Firefox**
    * **Safari**

    Ensure your browser is updated to the latest version for optimal performance.
  </Accordion>

  {" "}

  <Accordion title="How do I reset my password?" icon="lock">
    Password reset procedures depend on your authentication method:

    * **Standard Login**: Contact your system administrator
    * **SSO**: Use your organization's identity provider password reset process
  </Accordion>

  {" "}

  <Accordion title="Why do I see a blank dashboard after logging in?" icon="layout-panel-left">
    A blank dashboard indicates that your administrator hasn't yet assigned you to any use cases. Contact your administrator to be assigned the appropriate roles and permissions.
  </Accordion>
</AccordionGroup>

## Use Cases & Configuration

<AccordionGroup>
  <Accordion title="What is a use case in CSQ?" icon="folder">
    A use case represents a flexible grouping of cloud services that you want to qualify together. Use cases allow you to:

    * Group one or more BTP services
    * Perform risk assessments
    * Plan continuous qualification testing
    * Generate compliance reports
  </Accordion>

  {" "}

  <Accordion title="How do I create a new use case?" icon="plus">
    To create a new use case:

    1. Navigate to **Use Cases** from the home page
    2. Click **Create Use Case**
    3. Follow the configuration wizard to add services and set up risk assessments

    <Note>You need Use Case Designer or Admin role to create use cases.</Note>
  </Accordion>

  {" "}

  <Accordion title="Can I assign the same service to multiple use cases?" icon="copy">
    Yes, services can be shared across multiple use cases. This reflects
    real-world scenarios where the same cloud service supports different business
    applications.
  </Accordion>

  <Accordion title="How do I add a service that isn't listed?" icon="cloud-upload">
    CSQ currently supports 31 SAP BTP services. If you need a service that isn't available:

    1. Check the [Services page](/services) for the current list
    2. Submit a request through [Support](/support/help) for additional services
  </Accordion>
</AccordionGroup>

## Testing & Qualification

<AccordionGroup>
  <Accordion title="How often are tests executed?" icon="clock">
    Test execution frequency is configurable per use case. Options typically include:

    * Hourly
    * Daily
    * Weekly
    * Custom schedules

    Contact your administrator to adjust test schedules.
  </Accordion>

  {" "}

  <Accordion title="What happens when a test fails?" icon="circle-x">
    When a test fails:

    1. A **deviation** is automatically created
    2. Consecutive failures are consolidated into a single deviation
    3. Configured notifications are triggered (email, Jira, HTTP)
    4. The deviation is resolved automatically when the test passes again
  </Accordion>

  {" "}

  <Accordion title="How do I run tests manually?" icon="play">
    Initial qualification tests can be triggered manually from the use case
    configuration. For continuous qualification, tests run automatically based on
    the configured schedule.
  </Accordion>

  <Accordion title="Can I exclude certain tests?" icon="funnel">
    Yes, tests can be enabled or disabled at the feature level during use case configuration. This allows you to tailor qualification to your specific requirements.
  </Accordion>
</AccordionGroup>

## Deviations & Alerts

<AccordionGroup>
  <Accordion title="What is a deviation?" icon="triangle-alert">
    A deviation is an automatically created record when a test execution fails. Deviations help you track and manage issues with your cloud services:

    * Created automatically on test failure
    * Consolidated to avoid duplicates
    * Resolved when tests pass again
  </Accordion>

  {" "}

  <Accordion title="How do I configure notifications?" icon="bell">
    Notifications can be configured per use case. Available notification channels:

    * **Email**: Direct email alerts
    * **HTTP(S) Webhook**: Custom integrations via HTTP/HTTPS requests
    * **Jira Service Management**: Create and update JSM tickets

    See [Notifications](/use-cases/notifications) for setup instructions.
  </Accordion>

  <Accordion title="Why am I not receiving notifications?" icon="bell-off">
    If you're not receiving notifications, check:

    1. Notification handlers are configured for your use case
    2. Your email isn't blocking CSQ messages
    3. You have the correct permissions to receive alerts
    4. Contact your administrator to verify configuration
  </Accordion>
</AccordionGroup>

## Reports & Documentation

<AccordionGroup>
  <Accordion title="What types of reports can I generate?" icon="file-text">
    CSQ supports several report types:

    * **Configuration Reports**: Use case setup and service mapping
    * **Risk Assessment Reports**: Criticality and impact analysis
    * **Qualification Status Reports**: Test results and compliance status

    See [Reporting](/use-cases/reporting) for details.
  </Accordion>

  {" "}

  <Accordion title="How do I export data from CSQ?" icon="download">
    Data export options:

    * **Reports**: Export as PDF directly from the platform
    * **Full Data Export**: Contact support for complete data exports in CSV/JSON format
  </Accordion>

  <Accordion title="Can I customize report templates?" icon="palette">
    Report templates are standardized to ensure consistency and compliance. For custom reporting needs, contact your Account Executive to discuss available options.
  </Accordion>
</AccordionGroup>

## Account & Permissions

<AccordionGroup>
  <Accordion title="What user roles are available?" icon="users">
    CSQ has three primary roles:

    * **Observer**: View dashboards and reports
    * **Use Case Designer**: Create and configure use cases
    * **Administrator**: Full platform access including user management

    See [User Roles](/admin/roles) for detailed permissions.
  </Accordion>

  {" "}

  <Accordion title="How do I request additional permissions?" icon="user-plus">
    Contact your organization's CSQ administrator to request role changes or
    additional permissions.
  </Accordion>

  <Accordion title="Can I be assigned to multiple roles?" icon="user-check">
    Role assignments are typically singular, with each higher role inheriting permissions from lower roles. Admins have all permissions by default.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The platform is slow or unresponsive" icon="search">
    Try these steps:

    1. Refresh the page
    2. Clear browser cache and cookies
    3. Try a different browser
    4. Contact [Support](/support/help) if problems persist
  </Accordion>

  {" "}

  <Accordion title="I see an error message" icon="circle-alert">
    When reporting errors:

    1. Note the exact error message
    2. Capture a screenshot
    3. Record what action you were performing
    4. Submit a support request with these details
  </Accordion>

  <Accordion title="Data isn't updating in the dashboard" icon="rotate-cw">
    Dashboard data refreshes at regular intervals. If data appears stale:

    1. Check the last update timestamp
    2. Manually refresh the page
    3. Verify test schedules are active
    4. Contact support if issues persist
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="life-buoy" href="/support/help">
    Reach out to our support team at **[support@p36-csq.com](mailto:support@p36-csq.com)**
  </Card>

  <Card title="View Documentation" icon="book-open" href="/introduction">
    Browse the full documentation for detailed guides
  </Card>
</CardGroup>